Seasonal Call Center Representative- New Mexico
$36,400–$36,400 year
RemoteUnited States
United StatesRemoteFull Time$36,400–$36,400 yearAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department. Investigate inquiries and provide timely responses meeting established service level agreements, while documenting interactions in a CRM system and processing written requests. Make outbound calls to follow up on voicemails or support operational needs. Requires high school diploma, six months of customer service experience, 25 WPM typing speed, and a wired high-speed internet connection with no Wi-Fi. Starting hourly pay is $17.50.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of six months of customer service or telephone support experience
- Typing speed of 25 WPM with 90% accuracy
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Ability to collaborate effectively with various departments and staff across the organization
- Familiarity with office equipment, including fax machines, as well as computer applications and telephone systems
- Proficiency using help desk or customer support software to manage and resolve inquiries
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download speed of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
Desired Qualifications
- One or more years of customer service or telephone support experience
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