Seasonal Call Center Representative- Arizona
$36,400–$36,400 year
RemoteUnited States
United StatesRemoteFull Time$36,400–$36,400 yearAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed. Investigate member and provider inquiries, document customer interactions in a CRM system, and process written requests to maintain accurate account history. Make outbound calls to members to follow up on voicemail messages or provide requested information. Requires high-speed wired internet with 25 Mbps upload and 50 Mbps download, plus a compatible device with Microsoft Authenticator installed. Starting hourly pay is $17.50.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of six months of customer service or telephone support experience
- Typing speed of 25 WPM with 90% accuracy
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Ability to collaborate effectively with various departments and staff across the organization
- Familiarity with office equipment, including fax machines, as well as computer applications and telephone systems
- Proficiency using help desk or customer support software to manage and resolve inquiries
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download speed of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
Desired Qualifications
- One or more years of customer service or telephone support experience
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