Season Ticket Member Services Assistant
$31,200–$31,200 year
On-siteRockford, Illinois, United States
Rockford, Illinois, United StatesOn-sitePart Time$31,200–$31,200 year
Part Time
Job Summary
Support the Revenue Generation team via ticket inquiry phone, live chat, and email support, assisting Season Ticket Members with various inquiries and requests. Maintain diligent, real-time Salesforce CRM entries and handle other duties as required. This part-time role within the Rockford IceHogs Revenue Generation department runs approximately 20 hours per week from September through April, requiring availability for evenings, weekends, and holidays. Candidates must possess strong communication skills, proficiency with ticketing systems like Archtics, and a passion for hockey.
Required Qualifications
- Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
- Superior written and verbal communication skills.
- Ability to work independently and effectively with others at all management levels.
- Superior organization and time management skills.
- Ability to solve problems independently with customized solutions.
- Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet.
- Ability to work nights, weekends, and holidays as event schedule commands.
- Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
- Demonstrated aptitude for driving results
- High attention to detail
Desired Qualifications
- Experience with ticketing systems (Ticketmaster Archtics) is a plus.
- Passion for sports and hockey.
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