SDC Operations Officer I
$52,000–$66,560 year
On-siteLos Angeles, California, United States
Job Summary
Respond to customer inquiries regarding deposits, wire transfers, online banking, and account maintenance via phone and email. Research and resolve client issues by coordinating with internal departments while maintaining confidentiality and compliance with bank policies. Monitor incoming emails and service requests to meet established standards, assist clients with documentation, and escalate complex concerns or high-risk matters to management. Ensure all operational activities and client requests are processed accurately and efficiently while staying informed on applicable regulations and products.
Required Qualifications
- Bachelor's degree in Business Administration or related field or equivalent experience
- Minimum three years of experience in general bank operations or related field or equivalent experience
- Ability to retain a broad knowledge of tasks performed in the deposit operation and lending functions
- Good understanding of all required documents needed for opening new accounts
- Ability to analyze and organize financial information and perform complex financial calculations
- General knowledge of lending and deposit regulations and laws
- Accurate typing/keyboarding skills
- Basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail
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