SCUK IT Business Analyst
Hybrid · Redhill, England, United Kingdom
Job Summary
Hybrid IT Business Analyst role in Santander Consumer UK based in Redhill, United Kingdom. Responsibilities include facilitating and supporting information gathering workshops, working with business users to identify, analyse, evaluate and solve operational issues, documenting business needs and processes, gaining stakeholder buy-in, managing third-party contributions, supporting test plans and test scenarios, contributing to project plans, and adopting the project manager role on smaller changes. The role requires adherence to project methodology, proactive project support, risk and issue management, and alignment with Santander UK risk and consumer protection guidelines. The ideal candidate has significant experience delivering projects on time, quality, and budget within the financial services sector, strong communication skills, business process mapping (Visio) and analysis experience, stakeholder management, and the ability to work within both Waterfall and Agile frameworks. Certifications such as ISEB/ISTQB, IIBA, BCS, PMI, or PRINCE II are advantageous.
Required Qualifications
- Significant practical experience in a similar role with demonstrable experience of delivering projects to time, quality and budget
- Ability to perform basic Project Management duties including planning, issue/ risk management, governance
- Able to work within Waterfall and Agile project management frameworks
- Experience within the financial sector beneficial
- Strong communication skills (written and verbal) and ability to adapt communication style to all levels of staff
- Strong business process mapping (Visio) and analysis experience
- Proven analytical and problem-solving skills
- Stakeholder management and conflict resolution
- Proactive and able to work under own initiative
- Ability to work across multiple initiatives adjusting to shifting priorities
- Ideally the candidate will be qualified to ISEB / ISTQB or equivalent level is desirable
- IIBA, BCS, PMI or equivalent Business Analysis certification an advantage
- PRINCE II certification an advantage
- IMEA related certifications would be advantageous
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