SCM Customer Experience Agent (Temporary Contract)
On-siteHa Noi, Ninh Binh, Socialist Republic of Vietnam
Job Summary
Manage customer channel management, onboarding, and relationship management for ocean freight clients. Handle case management, contract and dispute resolution, and exception management to ensure smooth end-to-end shipment execution. Respond to all enquiries timely and accurately while proactively following up on shipment changes. Review and update Standard Operating Procedures to drive service delivery excellence and efficiency. Maintain high-quality data standards and achieve KPIs through detailed stakeholder management and problem-solving. Requires 1-3 years of SCM customer-facing experience, native Vietnamese and fluent English proficiency, and Excel/PowerBI skills.
Required Qualifications
- At least 1-3 years' professional working experience at Supply Chain Management (SCM) customer-facing role(s) in Ocean Freight / Freight Forwarder
- Practical experience and technical knowledge in logistics industry
- Native Vietnamese level
- Fluent English level
- Detailed-oriented with careful approach to daily operations
- Solid stakeholder management skill
- Customer centricity: Ability to understand customers' situations, perceptions, and expectations
- Effective communication: good verbal, written, and presentation skills
- Teamwork: works together with others in the business unit to achieve results, fosters teamwork
- Problem-solving skills
Desired Qualifications
- Hand-on experience with automation tool in Excel, PowerBI
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