Scientist II, Field Applications Bioinformatics Support
$93,400–$140,000 year
On-siteSeattle, Washington, United States or Portland, Oregon, United States
Job Summary
Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software, while serving as the primary contact for their sequencing data inquiries. Perform data analysis and provide timely bioinformatics and software assistance to enable successful use of PacBio data analysis software. Support sales by conducting scientific presentations, technical discussions, and customer meetings, and work closely with application specialists, service engineers, and technical support teams. Prepare new instrument installations and provide customer feedback to product marketing and software development. This field-based role requires up to 20% travel for onsite support and training.
Required Qualifications
- MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
- 2+ years' experience in bioinformatics, data management or tech support, ideally in life sciences industry
- Well-experienced with high throughput DNA sequencing data analyses and pipelines
- Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
- Understanding of Unix systems administration, networking, and large-scale compute hardware
- Experience with bash scripting, Python, and R
- Excellent troubleshooting capabilities, and experience with good practice in customer support
- Track record of conducting scientific presentations in person and virtually to internal and external audiences
- Excellent verbal, written, and interpersonal communication skills
- Strong time management, organizational and planning skills
- Great cross-functional team player
- Customer-focused mindset with the empathy to understand different levels of customers
- Good networking and customer relationship building skills
- Ability to work in a fast paced and growing commercial environment
- Valid driver's license with a clean driving record
- Current authorization to work in the United States without the need for present or future sponsorship
- Up to 20% travel for onsite support and training is expected
Desired Qualifications
- Experience with PacBio data and tools
- Experience with WDL/snakemake/nextflow
- Previous work with CRM platforms is a plus, in particular Salesforce
- Proven ability and motivation to work independently, i.e., in a home office-based position
- Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus
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