ScienceLogic Engineer
On-site · Springfield, Virginia, United States
Job Summary
ScienceLogic Engineer responsible for maintaining SL1 platform in a 24x7x365 monitoring environment; upgrades and maintenance; advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools; deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts; prepare and maintain all documentation for processes and procedures related to engineering projects; manage application access control to restrict access to systems, applications, and data to authorized users only; manage customer satisfaction through effectively communicating and managing customer expectations; ability to communicate how to leverage technology to create business value; collaborate with project managers and peers to understand and solve challenging technical problems; provide training and guidance to less experienced Engineers; requirements include active TS/SCI clearance and BA/BS with 5+ years experience, plus strong SL1 and ServiceNow skills.
Required Qualifications
- BA/BS (or equivalent experience)
- 5+ years of relevant experience
- 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required
- 5+ Years utilizing ServiceNow Ticketing system
- Experience with user training and writing documentation
- Must be able to obtain and hold a Public Trust clearance
- Experience using the Python scripting engine to automate tasks with SL1
- Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB
- Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
- Strong written and verbal communication skills
- All your information will be kept confidential according to EEO guidelines
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