School Improvement and Operations Clerk - Dispatcher - Hours 12pm - 8pm - Grant Funded Assignment - Safety and Security
$34,262–$34,262 year
On-site · Northbrook, Illinois, United States
Job Summary
Support the Department of Safety and Security for Gwinnett County Public Schools as a School Improvement and Operations Clerk - Dispatcher. Perform dispatcher duties to ensure safety and security of students and staff, receive and dispatch field units via radios/telephone, monitor camera systems (800/400 radios), operate communication systems (computers, radios, telephones), determine priority levels and data-entry into dispatch systems, notify on-call personnel and reunification team as needed, handle emergency and non-emergency inquiries, code requests for law enforcement, and perform general clerical duties including file maintenance, log keeping, and data retrieval across CAD, GCPS Portal, and student databases. Must communicate professionally, cooperate with district personnel, and represent GCPS in all written and oral communications. May require after-hours work and potential GCIC terminal certification; location: Northbrook Admin Offices, IL; remote option: in-person.
Required Qualifications
- 2 years experience in customer service or a professional environment
- GCIC certification (Preferred)
- H.S. Diploma or General Education Degree or equivalent Required
- Ability to communicate with others in an effective and tactful manner
- Ability to follow oral and written instructions quickly and accurately
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use judgment and decision-making skills to evaluate situations and establish priorities
- Ability to work well under pressure
- Knowledgeable in basic computer applications including the Microsoft Office Suite
- Ability to become certified as GCIC terminal operator
- Ability to act as a representative of Gwinnett County Public Schools
- Excellent telephone techniques
- Strong computer data entry skills
- Strong organizational skills
- General knowledge of all office machines
- Maintain appropriate logs for the Department of Safety and Security
- File department documents and materials and operate routine office machinery
- Access a variety of computer information systems and databases (CAD, GCPS Portal, student databases)
- Communicate to customers via radio, telephone, written and in person in a professional manner
Desired Qualifications
- GCIC certification (Preferred)
- Strong communication and organizational skills
- Ability to operate GCIC terminal (certification possible)
- Proficiency with Microsoft Office
- Ability to manage dispatcher duties and maintain logs
- Professional written and oral communication
- Ability to work after hours as needed
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