Scheduling Supervisor
On-siteHamburg, Pennsylvania, United States
Job Summary
Lead and support daily scheduling operations across multiple client locations by overseeing schedule creation, staffing coordination, and shift coverage management. Respond to operational challenges, call-offs, and urgent staffing needs with professionalism while serving as the primary point of contact for employees, supervisors, and management. Assist in training team members, monitor scheduling accuracy and compliance, and handle escalated issues using Microsoft 365 and Google Workspace. Maintain accurate records, improve operational efficiency, and work closely with Recruiting and Operations leadership to ensure proper staffing levels.
Required Qualifications
- Ability to work on-site in our Hamburg, PA office during daytime business hours
- Proficiency with Microsoft 365, Outlook, and Google applications
Desired Qualifications
- Experience in scheduling, dispatching, workforce coordination, operations support, customer service leadership, or administrative management
- Previous leadership or supervisory experience
- Strong leadership, communication, and organizational skills
- Ability to lead in a fast-paced, high-volume operational environment
- Professional, dependable, and solution-focused mindset
- Strong decision-making and problem-solving abilities
- Ability to multitask and prioritize effectively throughout the workday
- Excellent customer service and employee support skills
- Ability to remain calm and professional under pressure
- Strong attention to detail and time management skills
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