Scheduling Specialist
On-siteMetro Manila, Philippines
Job Summary
Scheduling Specialist to align original schedules with forecasted workload in collaboration with Operations and Workforce Management. Responsibilities include managing schedules and trackers, ensuring accurate data for new and existing employees across multiple locations, maintaining trackers on headcount and absenteeism, updating parameters in the Workforce Management System to meet service levels and productivity goals, and coordinating with the Operations team to ensure availabilities support business needs. Required skills include a post-secondary degree or certificate in Business Administration, experience with workforce management systems, advanced Microsoft Excel, knowledge of contact center operations, strong analytical and problem-solving abilities, high attention to detail, adaptability in a fast-paced environment, strong organizational and communication skills, and the ability to work independently and as part of a team.
Required Qualifications
- Post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
- Experience with workforce management systems
- Advanced knowledge of Microsoft Excel
- Knowledge of contact center operations, functions and business processes
- Strong technical, analytical and problem solving skills
- Superior attention to detail with an eye for accuracy
- The ability to adapt to change in an innovative and fast paced environment
- Strong organizational skills and the ability to follow through on projects
- Excellent written and verbal communication skills
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
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