Scheduling Outreach Specialist
RemoteUnited States
Job Summary
Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs. Follow standardized scripts and workflows to guide patient conversations, then schedule bookings directly in the appropriate system or coordinate with practices to complete them. Handle inbound return calls and voicemails, assist patients with scheduling or routing, and document all call activity and outcomes in real time using Five9 and internal tracking tools. Verify and update patient contact information during calls to maintain data accuracy, transfer or escalate calls requiring clinical input, and educate patients on available services while answering basic questions. Meet key call center metrics including contact rate, conversion, and adherence in a fast-paced environment. Requires high school diploma, two years of call center experience, and proficiency with Five9 or similar dialers.
Required Qualifications
- High School Diploma or equivalent
- 2+ years of call center experience, with at least 1 year in an outbound or patient outreach role
- Regular and predictable attendance
- Experience using Five9 or similar outbound dialer platforms
- Familiarity with EHR systems and ability to accurately document patient interactions
- Proficient in Microsoft Office and Google Workspace tools
- Strong verbal communication, active listening, and interpersonal skills
- Ability to meet call center performance metrics in a fast-paced environment
- Highly organized and self-motivated with strong attention to detail
- Reliable high-speed internet connection for remote work
Desired Qualifications
- Bilingual
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