Scheduling Manager
$2,912,000–$2,912,000 year
On-siteHouston, Texas, United States or Southlake, Texas, United States
Job Summary
Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management. Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met by managing workforce capacity and balancing workload across assigned markets. Utilize Salesforce scheduling tools to optimize efficiency, maintain data accuracy, and improve operational workflows. Partner with senior leadership to establish, monitor, and report on departmental KPIs, while identifying trends and providing recommendations for continuous improvement. Collaborate with Recruiting, Field Leadership, and Payroll to ensure alignment on staffing priorities. This role ensures client deadlines are met by optimizing scheduling strategies and fostering a high-performing, customer-focused team within a premier outsourced sales and marketing agency.
Required Qualifications
- 1-3 years of scheduling, workforce management, dispatch, or operations experience
- Previous experience leading or supervising a team
- Experience using Salesforce scheduling tools or workforce management systems
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and leadership abilities
- Proficiency in Microsoft Office, including Excel and Teams
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