Scheduling Department Team Lead
$55,000–$55,000 year
On-siteFairfax, Virginia, United States
Job Summary
Coordinate daily Scheduling Department activities, including email confirmation checks, end-of-day audits, and schedule close-out tasks. Serve as a primary resource for resolving scheduling issues by researching concerns, identifying solutions, and communicating effectively with internal and external customers. Assign daily work related to client and vendor portals while monitoring completion and adherence to established procedures. Provide constructive performance feedback, assist with performance evaluations, and help identify individual development goals to support employee success. Monitor department workflows to ensure scheduling requests are processed within established turnaround times and service standards. Verify the accuracy of scheduling information within TrueContext, Caspio, and other integrated systems by coordinating with the Automation Team to resolve system discrepancies. Prepare reports and operational metrics requested by management to monitor department performance and identify opportunities for improvement.
Required Qualifications
- BS/BA in Business Administration or a related field (or equivalent work experience)
- 5+ years of previous work experience in a Scheduling/Dispatching Position or related field
- 1 year + of supervisory experience
- Demonstrated commitment to delivering exceptional customer service
- Strong analytical and problem-solving skills with the ability to resolve scheduling issues independently
- Excellent attention to detail and organizational skills
- Ability to prioritize multiple responsibilities while maintaining accuracy in a fast-paced environment
- Strong verbal and written communication skills
- Ability to coach and assist peers in a positive and professional manner
- Working knowledge of scheduling software, databases, and Microsoft Office applications
- Ability to learn and adapt to new technologies and changing operational needs
- Strong work ethic with a high degree of initiative, dependability, and accountability
- Ability to identify process improvement opportunities and recommend practical solutions
- Strong phone contact handling skills and active listening
- Thorough knowledge of project scheduling concepts and components
- Excellent attention to detail, organization, and team collaboration skills
- Proactive problem solver with the ability to multi-task, prioritize, and manage time effectively
- Expert ability to effectively communicate with other disciplines or groups and resolve schedule conflicts
- Must have strong software skills with Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft Word, and other related software programs
- Must be able to lift 50 lbs
Desired Qualifications
- preferably in a high-call volume capacity
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