Scheduling & Customer Service Associate
On-siteSales, São Paulo, Brazil
Job Summary
Manage customer orders from entry through production, shipment, and final closure while developing and maintaining the production schedule based on customer demand, manufacturing capacity, inventory, and material availability. Monitor production progress to adjust daily schedules and coordinate with Materials, Production, Quality, Warehouse, and Logistics to support on-time delivery. Fulfill the role of the primary point of contact for all scheduling and customer service topics, responding promptly to inquiries and proactively communicating schedule changes, delays, and delivery risks to stakeholders. Identify potential supply interruptions and develop risk-mitigation plans to optimize efficiency and resource utilization.
Required Qualifications
- English language required
- A combination of at least 5 years of experience, customer service, production scheduling, order management, logistics, in a manufacturing environment preferred
- Safety glasses, hearing protection and other PPE are required in designated areas
- Employees regularly talk and hear and must be able to lift 10 pounds
- Rarely employees are required to lift up to 50 pounds
Desired Qualifications
- Knowledge of monofilament industry experience is highly preferred but not required
- Associates degree in a business related field is preferred, although an acceptable level of training and work experience is considered
- Experience using an ERP or manufacturing planning system; JD Edwards experience is a plus
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