Scheduling Coordinator
On-siteMurfreesboro, Tennessee, United States
Job Summary
Scheduling Coordinator responsible for advanced level scheduling of patients' appointments, including internal and external referrals, and radiology/procedures. Coordinates needs of multiple parties to improve scheduling and reporting efficiency. Handles telephone coverage, reports, tasks, instant messages, emails, and portal requests. Uses EHR to track patients, generates clinical summaries for external providers, and communicates with the Patient Engagement Portal. Maintains confidentiality of patient information, travels to clinics as needed, and adheres to SOPs and policies. Requires excellent customer service, strong communication, and proficiency with MS Office and electronic scheduling.
Required Qualifications
- High school graduate or equivalent with GED
- Electronic Medical Records experience strongly preferred
- 2 years of previous professional office experience with customer service experience required
- Experience with electronic medical scheduling preferred
- Knowledge of medical terminology preferred
- Strong computer skills including Windows file management and MS Office, and e-mail experience
- Good verbal, listening, and written communication skills
- Ability to work in a fast-paced environment
- Strong organizational skills and attention to detail
- Excellent customer service skills
Desired Qualifications
- Electronic Medical Records experience
- 2 years of professional office experience with customer service
- Knowledge of medical terminology
- Strong computer skills including Windows file management and MS Office
- Experience with electronic medical scheduling preferred
- High school diploma or GED
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Ability to travel to clinics as needed
- Experience with EHRs and portal communications
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