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Scheduling Coordinator
On-site · Kitchener, Ontario, Canada
Job Summary
Assign appropriate staff to patients based on times suggested by patients, staff availability and relevant skill sets. Build a care schedule for patients. Enter and update employee and patient data within computerized system. Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families. Document and appropriately report all staff and patient interactions. Availability for an 8-hour shift anytime between 6am to 10pm from Monday to Friday and every other weekend.
Required Qualifications
- One year administrative or office experience is an asset
- Scheduling experience is an asset
- Strong computer skills
- Superior Customer service skills
- Ability to effectively communicate both orally and written
- Compassion and empathy when interacting with patients and their families
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