Scheduling and Operations Coordinator
$37,440–$47,840 year
On-site · Concord, North Carolina, United States
Job Summary
Scheduling and Operations Coordinator to drive daily operations, caregiver coordination, and staffing support within a fast-growing home care agency. This hands-on role includes front office support, caregiver coordination, recruiting support, and compliance tracking. The role requires strong communication, follow-through, and the ability to pivot quickly, with responsibilities spanning schedule maintenance, coverage management, real-time responses to call-offs, client and caregiver support, documentation in scheduling/CRM systems, onboarding coordination, recruiting support, and participation in on-call rotations (evenings and weekends). Proficiency with scheduling systems and healthcare staffing experience are highly valued, along with the ability to balance compassion with operational accountability in a non-remote, in-person office setting.
Required Qualifications
- Strong interpersonal skills with excellent communication and professional phone etiquette
- Proficiency with scheduling systems and office software (CRM and home care software experience strongly preferred)
- Experience in healthcare staffing, home care, medical scheduling, or high-volume service coordination strongly preferred
- Ability to manage records, calendars, and documentation with a high level of accuracy and timeliness
- Highly organized, detail-oriented, and able to manage multiple priorities effectively
- Ability to multitask and adapt in a fast-paced, high-accountability environment
- Strong problem-solving skills with the ability to make decisions and take initiative
- Reliable, responsive, and able to work independently with minimal supervision
- High School Diploma required. Associates Degree or equivalent experience preferred.
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