Scheduling Administrator
On-siteLaverton, Victoria, Australia
Job Summary
Manage schedules for field employees and oversee various contracts within the metering connections team. Handle inbound and outbound customer service inquiries, monitor work orders, and assist field staff with enquiries while liaising with clients and plumbers. Complete jobs-management and invoicing requirements, process quotations, and conduct work reviews and audits for quality improvement. Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction. Perform data entry, reporting, and administration duties. This 38-hour week role begins at 9am-5pm in Laverton. Join a growing national organization focused on digital metering and IoT device management.
Required Qualifications
- Experience in a Customer Service environment, answering and handling telephone/email enquiries
- Strong interpersonal skills
- Flexibility and adaptability
- Ability to multi-task and prioritise effectively
- Ability to problem solve in a fast-paced environment
- Strong attention to detail
- Excellent time management skills and proven ability to prioritise your workload
- 38-hour week - Initial hours 9am-5pm
- 100% site-based role
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