Scheduling Administrator
On-siteNorthcote, Victoria, Australia
Job Summary
Manage daily schedules for field employees in the Metering Division while monitoring, controlling, and managing work orders and job requests. Handle inbound and outbound customer service inquiries, assist field staff, and liaise with clients and plumbers. Execute data entry, reporting, and invoicing requirements, including processing quotations. Conduct work reviews and audits for quality improvement, and follow up on incomplete or problematic jobs to ensure customer satisfaction. Perform administration and ad hoc duties as needed. This role operates within a fast-paced, supportive team focused on digital metering and IoT device management growth.
Required Qualifications
- Experience in a Customer Service environment, answering and handling telephone/email enquiries
- Strong interpersonal skills
- Flexibility and adaptability
- Ability to multi-task and prioritise effectively
- Ability to problem solve in a fast-paced environment
- Strong attention to detail
- Excellent time management skills and proven ability to prioritise your workload
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