Scheduler
On-site · Laguna Hills, California, United States
Job Summary
Scheduler responsible for scheduling 30-50 cases per day and liaising with referring doctors’ offices as part of the Front Desk Team; duties include counseling patients, scheduling surgeries with multiple physicians, coordinating with primary care physicians to ensure histories and physicals are completed prior to surgery, completing necessary paperwork, precertifying procedures, multitasking in a busy medical office, and providing backup support to the Front Office; requires High School diploma and 2 years scheduling experience, familiarity with scheduling software and medical terminology, and strong computer and communication skills.
Required Qualifications
- High School
- 2 years of scheduling appointments and/or surgeries
- Experience with insurance
- Knowledge of clinic policies and procedures
- Knowledge of managed care contracts and utilization
- Knowledge of computer systems, programs and spreadsheet applications
- Knowledge of medical terminology and scheduling software
- Skill in gathering and reporting claim information
- Skill in solving utilization problems
- Skill in written and verbal communication and customer relations
- Experience in a medical office as a scheduler
- Fast and accurate data entry
- Service oriented, patient demeanor
- Ability to multi-task, manage time effectively, and deliver results
- Strict attention to detail
- Intermediate computer skills and knowledge of Microsoft Office
- Ability to work effectively with medical staff and external agencies
- Ability to identify, analyze and solve problems
- Ability to deal courteously and professionally with internal and external customers
- Ability to provide excellent customer service
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