Scheduler
$40,000–$45,500 year
On-siteConcord, Ontario, Canada
Job Summary
Schedule service calls and route field technicians to fulfill customer orders, ensuring all commitments are met and tasks are completed effectively. Provide timely responses to inbound and outbound inquiries from both customers and technicians, adjusting assignments and reassigning routes as needed. Confirm, reschedule, and handle difficult customer issues professionally while communicating with Operations Managers and Branch Managers to address technician concerns. Maintain effective logistical support and positive interactions across service, technician, and office teams. Work Monday to Friday in the Concord, ON office, prioritizing tasks under pressure with little direct supervision.
Required Qualifications
- 1+ years experience with customer service
- able to effectively manage multiple tasks concurrently
- Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
- Have knowledge of Google Suite
- Able to learn and use multiple computer systems
- Strong analytical skills
- attention to detail
- Able to multitask under pressure in a fast-paced environment
- Prioritize work with little direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic
- punctual
- maintain a professional demeanor
- Ability to work in office: Monday to Friday
Desired Qualifications
- Dispatch or scheduling of field technicians experience
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