Scheduler / On-Call Assistant
$62,400,000–$93,600,000 year
RemotePhilippines
Job Summary
Review daily and future schedules in client-approved platforms like WellSky or AxisCare to ensure all visits are assigned and properly staffed. Respond promptly to after-hours calls, texts, and emails from caregivers, clients, and internal staff regarding urgent needs or schedule changes. Manage call-offs, cancellations, and last-minute adjustments while offering open shifts to pre-approved caregivers. Document incidents, updates, and resolutions in the designated CRM and prepare clear end-of-shift reports covering coverage gaps and escalations. Maintain HIPAA compliance and escalate safety issues or staffing shortages to leadership based on established protocols.
Required Qualifications
- Graduate of a 4-year course or a Bachelor's degree
- Excellent English communication skills (written and verbal)
- Strong attention to detail, follow-through, and time management
- Ability to work independently while following structured processes and SOPs
- Familiarity with Google Workspace, Microsoft Office, Slack, and similar tools
- Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
- Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device
Desired Qualifications
- Experience in administrative support, customer service, healthcare support, or operations
- Familiarity with EMRs, scheduling tools, or productivity platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.