Scheduler I
On-siteNorwalk, Ohio, United States
Job Summary
Schedule all elective surgical procedures, appointments requiring prior authorization, and procedures for the Operating Room, Central Scheduling, and Ambulatory Surgery suites. Maintain operative software knowledge, prepare and distribute the surgery schedule, and monitor information system quality control. Ensure prior authorization lists are current before patient arrival and accurately record information. Operate computer terminals, attend mandatory safety training, and participate in monthly rounding with the Admitting Manager. Maintain confidentiality of patient data and promote a professional environment while supporting department goals. Full-time, 1st shift with weekend and PRN differentials available.
Required Qualifications
- Equivalent to four years of high school
- Working knowledge of medical terminology
- Operating Room procedures/terminology
- Admitting procedures
- Ability to communicate effectively
- Ability to record information accurately
- Minimum of one year of scheduling experience
- Experience with PC inputting/typing
- Ability to stand/walk 6-8 hours
- Ability to sit 1-2 hours
- Ability to bend up to 1/3 of time
- Ability to squat up to 1/3 of time
- Ability to reach up to 1/3 of time
- Ability to lift up to 25 pounds 1/3 or more of the time
- Precise motor function (fine manipulation) in right hand
- Precise motor function (fine manipulation) in left hand
- Gross motor function in right foot
- Gross motor function in left foot
- Professional, neat, clean, and appropriate appearance
- Ability to wear proper photo identification badge while on duty
- Ability to maintain confidentiality of all hospital and patient information
- Ability to attend monthly staff meetings
- Ability to participate in monthly rounding process
- Ability to attend required department specific education and training programs
- Knowledge of patient rights
- Knowledge of universal precautions and safe work practices
- Knowledge of fire/safety/disaster plans
- Knowledge of risk management
- Knowledge of security protocols
- Knowledge of equipment repair and maintenance needs
- Knowledge of confidentiality of all data (patient, employee, and operations)
- Knowledge of Quality Assurance and regulatory requirements
- Knowledge of current law and policy regarding sexual harassment and discrimination
- Knowledge of the CARES values of Fisher Titus
- Knowledge of patient privacy and dignity
- Knowledge of a safe, secure environment
- Knowledge of established safety guidelines
- Knowledge of the Culture of Safety
- Ability to recognize early signs of adverse events
- Ability to engage in active listening skills
- Ability to utilize the AIDET communication tool
- Ability to use key words at key times
- Ability to utilize HEART service recovery techniques
- Ability to demonstrate Service Etiquette
- Ability to smile and greet patients using the 10/5 rule
- Ability to demonstrate a calm, positive attitude through tone and body language
- Ability to ensure patient privacy
- Ability to promote a healing environment
- Ability to adjust approach to respect the diversity of patients
- Ability to assess and manage patient's expectations of care
- Ability to follow established safety guidelines to reduce risk of adverse event
- Ability to commit to the Culture of Safety
- Ability to say something if unsafe conditions are observed
- Ability to commit to efficient, effective and purposeful work
- Ability to engage in practices that will continually improve processes
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