Scheduler
$50,000–$70,000 year
HybridManassas, Virginia, United States
Manassas, Virginia, United StatesHybridFull Time$50,000–$70,000 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Conduct "Scheduler's Calls" before job arrival to confirm client needs, service rates, deposit status, and required skills, ensuring all project details are accurate on Service Titan. Build and maintain loyal client relationships by communicating daily updates, answering inbound scheduling calls, and preventing job cancellations or pauses. Coordinate with Service Managers to assign the right craftsman to each job, manage Google forecasting documents, and ensure every craftsman works a minimum of 38 hours weekly. Monitor ongoing jobs for missing authorizations or change orders, generate performance reports, and adapt to last-minute client requests while maintaining company profitability.
Required Qualifications
- strong sense of urgency
- responsibility
- organized
- multitask daily
- dedicated to the client experience from start to finish
- strong working knowledge of client needs
- strong working knowledge of our company services
- strong working knowledge of the individual skill sets of our Craftsmen
- ability to build and promote strong, loyal, and long-lasting client relationships
- ability to prevent losing clients
- ability to develop a clear understanding of what is needed for the greatest success of a job
- ability to ensure the client is aware of our service and how it works (Rates, the process, HL fee, etc.)
- ability to understand the clients needs and how we can provide the best professional service
- ability to ensure Craftsmen and Service Managers have all the relevant client and project information available on Service Titan prior to the start of each job
- ability to determine what skills are required for a job
- ability to determine whether a deposit has been collected and a method of payment saved on file
- ability to determine if a job is interior, exterior, or mixed
- ability to determine if a job requires certain weather conditions
- ability to determine the number of craftsmen required
- ability to determine when each job needs to be completed by
- ability to use the Google forecasting document to communicate, plan, and organize schedules
- ability to ensure the Google forecasting document is current and accurate at all times
- ability to communicate with Service Managers regarding the skillsets of their Craftsman
- ability to ensure the right craftsman is scheduled for each job and estimate
- ability to work along with Service Managers to help develop and improve the Craftsmen on their team
- ability to determine craftsman availability
- ability to plan for when each craftsman will need their next job
- ability to determine which client will be next
- ability to communicate daily with each craftsman
- ability to ensure each craftsman is working a minimum of 38 hours a week
- ability to anticipate and prepare for short notice scheduling changes
- ability to always have a backup plan
- ability to fit in last minute client requests
- ability to meet client needs
- ability to collaborate with the sales team
- ability to ensure craftsmen schedule availability is communicated
- ability to ensure openings are filled
- ability to monitor and inform Service Managers of ongoing jobs that do not have a Customer Authorization signature
- ability to monitor and inform Service Managers of projects where additional work has been added on with no Change Order written
- ability to report to the Service Manager daily on craftsman updates and problems
- ability to report to the Service Manager on any potential job problems
- ability to prevent problems before they happen
- ability to assist Service Managers in making sure Craftsmen set expectations with our clients when they arrive on site
- ability to track and measure scheduling functions
- ability to generate reports tracking performance
- ability to make daily updates of Craftsman Availability Status
- ability to run regular company backlog reports
- ability to focus daily on meeting clients needs
- ability to prevent any cancellation of jobs
- ability to communicate with clients every day by updating them on the schedule
- ability to check emails, texts and voicemails daily
- ability to respond to clients accordingly
- ability to make sure each client is communicated with every day
- ability to answer inbound calls to the main line for scheduling
- ability to handle customer questions
- ability to redirect calls accordingly
- ability to have no job cancellations
- ability to assign the right craftsman to every job
- ability to ensure company profitability and success along with Service Managers
- ability to control the entire schedule
- ability to conduct scheduling phone calls
- ability to determine the clients desired start times
- ability to assign the Craftsman with the proper skills to each job
- ability to prevent any job cancellations or job pauses before the completion of work
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