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Mass General3 days ago

Scheduler, General Surgery

$36,836–$50,752 year

On-site · Dover, New Hampshire, United States

Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Large
Industry
Healthcare Tech

Job Summary

Full-time Scheduler for a General Surgery outpatient practice responsible for coordinating patient registrations and scheduling for an assigned surgeon. Responsibilities include handling incoming communications and online requests, registering patients and capturing demographic, financial, and referral information, entering data into multiple systems, triaging calls, and ensuring smooth patient flow throughout the day. Requires strong customer service, attention to detail, organization, and the ability to work as part of a team; familiarity with medical terminology and Epic is preferred. Works onsite at 789 Central Avenue with typical daytime hours. HIPAA confidentiality and high-quality service are essential, with duties spanning appointment scheduling, referrals, radiology orders, and ongoing communication with patients and referring providers.

Required Qualifications

  • High School Diploma or Equivalent required
  • 0-1 year experience in customer service or medical office setting
  • Experience in a medical office or health care setting preferred
  • Epic experience preferred
  • Strong communication and interpersonal skills
  • Detail-oriented with accurate data entry
  • Ability to handle high volume of calls in a fast-paced environment
  • Ability to translate patient/referral requests into scheduling actions
  • Knowledge of insurance stipulations related to scheduling
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$37k – $51k / yr

Scheduler, General Surgery · Mass General

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