Scheduler/ Dispatcher
$45,760–$48,880 year
On-siteMadison, Wisconsin, United States
Job Summary
Scheduling appointments, answering phones, and coordinating technician schedules to ensure accurate daily routing and optimized workdays. Confirming unconfirmed bookings, accommodating customer reschedules, and communicating changes or delays directly to clients and field staff. Managing administrative duties to keep multiple schedules up to date while solving problems independently. This role supports the Residential Services Department at 4 Senses Luxury Home Services, a Madison-based cleaning leader with over 20 years of experience. The position requires Monday-Friday hours from 7:00 AM to 4:00 PM and involves building strong relationships with customers and team members.
Required Qualifications
- Must be a strong independent worker
- Must have at least 2 years of Customer Service experience
- Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role
- Excellent verbal and written communication skills
- Excellent organizational skills
- Great eye for details
- Must be a persistent and goal-driven individual
- Professional and courteous
- Highly proficient with computer skills
- Must be able to work from 7:00 AM – 4:00 PM Monday – Friday
Desired Qualifications
- Passion to help others
- Strive for customer satisfaction
- Forward-thinking mindset
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