Scheduler-Call Center
$33,280–$33,280 year
On-siteCape May Court House, New Jersey, United States
Job Summary
Verify insurance eligibility and explain financial requirements, including authorization processes and deductibles, to patients and responsible parties. Arrange appointments for care while accurately processing requests and documenting information within a time-sensitive environment. Answer phone inquiries from patients, physicians, and staff, utilizing medical terminology to identify concerns and defuse irate callers with professionalism. Manage scheduling tasks using computer skills and EMR systems in a fast-paced setting, ensuring all insurance requirements are met prior to service delivery.
Required Qualifications
- Knowledge of medical insurance terminology
- Computer skills for scheduling
- Familiarity of general office procedures and equipment
- Arranging appointments for care
- Providing exceptional customer service
- Verifying insurance eligibility
- Ensuring that insurance requirements are met prior to delivery of service
- Explaining financial requirements to the patients or responsible parties
- Describing authorization process and deductibles
- Accurately processing all requests
- Documenting appropriate information within a time-sensitive environment
- Dealing with the public with professionalism and compassion in stressful situations
- Preventing, calming, or defusing irate callers and patients
- Working with callers and patients to identify concerns
- Directing calls properly
- Hearing inquiries from patients, physicians, clients or staff
- Answering phone
- Speaking with patients
- Extensive knowledge of medical/radiology terminology
- Minimum 3 years medical office/authorization/insurance experience
- Proficiency in Word/Excel
- Proficiency in EMR
- Good organizational skills
- High School Diploma or equivalent
Desired Qualifications
- Positive, upbeat disposition with ability to multitask in fast-paced environment
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