Scheduler/BDC Specialist
$37,440,000–$41,600,000 year
On-siteAllentown, Pennsylvania, United States
Job Summary
Create appointments through heavy inbound and outbound calls, instantly building rapport with clients while resolving customer service issues. Manage scheduling operations to meet or exceed department Key Performance Indicators, requiring excellent telephone, verbal, and written communication skills. You will handle inside internet marketing tasks and sales appointment coordination, leveraging a proven history of CS or sales call experience. This role demands flexibility to work various hours, including weekends, alongside a valid driver's license and three years of driving experience. Join a proactive, customer-focused automotive group offering a comprehensive benefits package including Medical, Dental, Vision, 401K, and Paid Vacations.
Required Qualifications
- Minimum of 1 - 3 years experience handling inbound / outbound CS or sales calls
- Excellent telephone skills
- Proven history of inside internet marketing and / or scheduling sales appointments
- Ability to instantly build rapport with clients
- Superb communications skills, both verbal and written
- Quick learner
- Self-disciplined with a 'never say die' attitude
- Professional demeanor and the ability to face rejection without losing momentum
- Superb customer service skills with the proven ability to resolve customer service issues
- Ability to meet or exceed all department Key Performance Indicators that measure overall performance
- Basic computer knowledge including Microsoft Office
- Efficient typing and writing skills
- Strong organizational expertise and an attention to detail
- Valid driver's license
- 3 years driving experience
- Ability to work flexible hours and days, including some weekends
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