Scaled Customer Success Manager - FAN

Scaled Customer Success Manager (CSM) to deliver high‐volume onboarding, adoption, and value realization for the FAN. Own onboarding activities, training and enablement programs, automation of repetitive interactions, self‐service resources, and scalable customer engagement programs. Leverage AI‐powered tools to optimize workflows, customer education content, knowledge resources, and documentation. Collaborate across Product, Support, Billing, Sales, and Operations to identify inefficiencies, drive operational excellence, and expand scale of FAN programs. Develop and implement scalable processes, playbooks, and SOPs; analyze customer feedback and metrics to drive improvements in onboarding effectiveness, activation, and self‐service adoption. Maintain strong communication, problem‐solving, and cross‐functional collaboration to ensure high‐quality customer experiences at scale.