Scaled Customer Success Manager
$99,440–$124,300 year
On-site · New York City, New York, United States or San Francisco, California, United States
EXPIREDNew York City, New York, United States or San Francisco, California, United StatesOn-siteFull Time$99,440–$124,300 yearMid LevelNot SpecifiedFintech PlatformLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Industry
Fintech Platform
Job Summary
Scaled Customer Success Manager at Brex responsible for developing scalable, data-driven customer success programs to retain and grow Brex customers. Drive high-impact initiatives across low-touch and high-touch segments, design one-to-many programs (email campaigns, webinars, office hours, digital content), and collaborate with Sales and VIP Support to surface expansion opportunities, mitigate account risk, and demonstrate ROI through customer outcomes.
Required Qualifications
- At least 3 years experience in customer-facing, marketing, or program management roles
- Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
- Experience working at a SaaS or Fintech organization
- You are passionate about working with customers to ensure they achieve their goals
- You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner
- You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other roles
- You’re comfortable presenting new ideas, challenging the status quo, and asking, “How can we scale or streamline this?”
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