Scaled Customer Success Manager
$99,440–$124,300 year
On-site · New York City, New York, United States or San Francisco, California, United States
Job Summary
Scaled Customer Success Manager responsible for developing strategies to retain and grow Brex customers, using marketing automation platforms to engage at scale, and designing one-to-many programs (email campaigns, webinars, office hours, and digital content) to educate customers, drive product adoption, and surface expansion opportunities. You will monitor accounts with dashboards and health triggers, mitigate risk, collaborate with Sales to source expansion opportunities, partner with VIP Support to resolve issues, and advocate for the voice of the customer while contributing to a programmatic, data-driven approach to customer success—delivering measurable ROI for customers and the business.
Required Qualifications
- 3+ years experience in customer-facing, marketing, or program management roles
- Experience interacting with a high volume of customers at different stages of the customer lifecycle
- Experience working at a SaaS or Fintech organization
- You are passionate about working with customers to ensure they achieve their goals
- Creative self-starter who understands customers, their use cases, and how to be a trusted partner
- You see yourself as a relationship and business builder with external and internal parties at Brex or in other roles
- Comfortable presenting new ideas, challenging the status quo, and scaling or streamlining initiatives
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