Scaled Customer Activation Manager
$93,600–$143,000 year
Remote · New York City, New York, United States or Miami, Florida, United States
Job Summary
Scaled Customer Success is responsible for onboarding, activation, and growth of Ramp’s self-service customers. This role involves driving efficient onboarding processes, managing micro-SMB and SMB accounts, and collaborating with the Product team to prioritize customer feedback. Candidates should have a minimum of 3 years in relevant fields such as sales or customer success, alongside exceptional project management, communication skills, and a proven ability to meet KPIs. Responsibilities also include identifying automation opportunities to enhance client onboarding.
Required Qualifications
- Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth in the role over time
- Proven track record meeting weekly or monthly KPIs
- Experience with owning a high volume book of business of 100+ customers at a time
- Ability to anticipate customers’ needs and position product solutions accordingly
Desired Qualifications
- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
Additional Requirements
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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