Scale Customer Success
$43,750–$50,000 year
Hybrid · London, England, United Kingdom
Job Summary
Scale Customer Success role focused on owning the end-to-end onboarding and adoption lifecycle for a large cohort of customers in a B2B prop-tech environment. You will run one-to-many engagements (webinars, group trainings, campaigns), drive product adoption, support renewals in collaboration with Account Managers, re-engage disengaged customers, and coordinate with external partners. The role requires delivering value-led conversations, strong organization across a high-volume portfolio, and close collaboration with the Customer Success team leads and Head of Customer Success. UK right to work is required; hybrid work with 2 days/week in the Old Street office.
Required Qualifications
- 2 to 3 years of experience in Customer Success or a similar customer facing role
- Confident delivering one-to-many communication including webinars, workshops, group training sessions, and presentations
- Strong commercial awareness and confidence in value led customer conversations
- Highly organised with the ability to manage competing priorities across a large customer cohort
- Right to work in the UK
- Nice to have: Experience within PropTech, property, planning, energy, infrastructure, retail, or data businesses
- Familiarity with HubSpot
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