SBDC Program Coordinator
$31,200–$31,200 year
On-site · Amarillo, Texas, United States
Job Summary
Plan, execute, and report on public training activities for the SBDC and its resource partners. Primary point of contact for customer service inquiries and client intake. Consult with existing & potential clients about assumed name filing procedures at county and state government levels. Performs office duties such as answering phones, scheduling appointments, and completing necessary forms and reports. Conduct assessments of client needs for proper disposition of resources available; determine allocation of SBDC resources as regards client services. Maintain client records database. Create and maintain federal SBA reports for client activity, training, and research. Assist in the development of workshops, training programs, and special events that are responsive to the needs of the business community and SBDC resource partners. Create a monthly video client success story to highlight SBDC client achievements and SBDC assistance. Supervise student employees to ensure that they are assisting SBDC clients, SBDC staff, and resource partners as requested. Maintain 100% compliance with timely completion of required System, University and job-specific online training courses. Additional duties as assigned.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Three (3) years of related experience in customer service and/or office management as well as event coordination and marketing
- Experience working with Microsoft Office
- Strong oral & written communication skills
- Self-motivated with ability to work independently and within deadlines
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