Savannah Contact Center Representative (Full-Time)
$1,508,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions, resolving support issues, selling products, and ensuring first-call resolution. Research systems to locate missing information, coordinate with departments to resolve complex issues, and accurately document and process customer claims. Lead fact-finding discussions to determine best options for customers while utilizing knowledge bases and training to answer questions following required scripts, policies, and procedures. Escalate unresolved issues to appropriate staff or management and attend meetings and training to stay updated on program changes. Comply with confidential information requirements and adhere to attendance and schedule mandates. This on-site, entry-level position offers advancement opportunities in supervision, training, and operations management within a diverse client portfolio.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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