SAP Technical Application Consultant (GRC & Corporate Governance Systems) (all genders)
On-siteBucharest, București, Romania
Job Summary
Lead and manage end-to-end implementation projects for ServiceNow IRM and TPRM modules, configuring risk workflows and statements to align with corporate governance guidelines. Design technical solution architectures and conduct workshops with Finance, Legal, and Audit stakeholders to translate process requirements into system configurations. Manage second- and third-level production support requests, troubleshoot system behaviors, and coordinate resolutions with external vendors. Deploy scalable cloud-native integrations using REST APIs and maintain comprehensive technical playbooks to ensure platform stability. This role supports Zalando's new Bucharest site in optimizing AI-driven infrastructure and driving operational efficiency alongside the Berlin headquarters. The team focuses on a diverse ecosystem of third-party SaaS solutions spanning Legal Entity Management, Compliance, and Transaction Monitoring.
Required Qualifications
- Proven hands-on experience in ServiceNow platform configuration and administration, specifically focusing on the deployment lifecycle of the GRC/IRM and TPRM ecosystem
- Strong track record in the technical integration, administration, and support of cross-functional enterprise SaaS platforms
- Profound knowledge of software integration standards, data-mapping, and interacting with REST APIs
- Fluency or working literacy in at least one or more programming/scripting languages or infrastructure toolsets (e.g., JavaScript, Python, SQL, Bash/PowerShell, or AWS environments) to handle basic automation and data queries
- Bachelor's or Master's degree in Information Technology, Computer Science, Business Informatics, or an equivalent combination of relevant technical certifications
- Exceptional ability to map a clear execution plan out of ambiguous problem statements, floating timelines, or evolving regulatory landscapes
- Confident interpersonal skills to interact with senior cross-functional leads, challenge current workflows constructively, and translate pure technical issues into measurable business impact
- Strong sense of personal ownership to drive standalone tasks paired with a constructive, solution-focused teamwork mindset
Desired Qualifications
- Lead and manage end-to-end implementation projects for ServiceNow IRM and TPRM modules
- Hands-on configure, customize, and maintain ServiceNow risk modules, workflows, and risk statements to directly align with corporate governance guidelines and compliance standards
- Design technical solution designs, architectural records, and manage solution documentation following a fit-to-standard approach to protect platform integrity
- Assume technical ownership and coordination for a diverse suite of Corporate Governance applications, ensuring platform stability and availability
- Manage second- and third-level production support requests, troubleshooting system behaviors and coordinating resolutions with external software vendors or internal engineering teams
- Conduct structured workshops with business stakeholders across Finance, Legal, Compliance, and Audit to translate complex process requirements into flawless system configurations
- Design and deploy scalable, cloud-native system integration paths leveraging modern software interaction patterns like REST APIs
- Develop and maintain comprehensive technical records, playbooks, configuration guides, and onboarding paths to ensure high operational excellence
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