SAP Service Delivery Manager
HybridLeeds, England, United Kingdom
Job Summary
Own end-to-end SAP service delivery for a strategic global customer, acting as the primary anchor for account governance, risk management, and escalation resolution. Lead monthly and quarterly executive reviews while managing SLA performance, critical incidents, and service improvement initiatives across multi-country, multi-geography environments. Drive Financial Demand and Resource (FDR) management activities, support contract renewals and service expansions, and collaborate with Sales, Presales, and Account teams to identify growth opportunities. Establish transition governance and operational readiness plans for AMS takeover services, ensuring successful knowledge transfer from programs into managed services. Manage globally distributed delivery teams across time zones and maintain strong relationships with senior business and IT stakeholders within a highly sensitive outsourcing engagement.
Required Qualifications
- Extensive experience leading SAP Managed Services and Service Delivery engagements
- Strong experience managing offshore delivery teams across multiple geographies and time zones
- Proven track record estimating, planning and transitioning SAP AMS takeover services
- Demonstrated success managing senior stakeholder relationships and critical customer escalations
- Strong experience operating within highly sensitive customer environments
- Significant experience driving FDR management, commercial governance and account growth initiatives
- Proven ability to collaborate effectively with Sales, Presales and Account Management teams
- Deep practical experience supporting SAP S/4HANA environments and transformation programmes
- Excellent communication, leadership and influencing skills
- Strong commercial and customer-focused mindset
- Hybrid with 1 day a week onsite in Yorkshire
Desired Qualifications
- SAP S/4HANA Public Cloud experience
- SAP Business Technology Platform (BTP) experience
- ITIL Foundation or higher certification
- Experience working within global system integrators or consulting organisations
- Knowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me
- Experience supporting customers through major outsourcing or transformation programmes
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