SAP Service Delivery Manager
HybridBengaluru, Karnataka, India
Job Summary
Own end-to-end delivery of SAP managed services, enhancement projects, and production support across S/4HANA, PP/DS, and GRC technologies. Ensure SLA and KPI compliance by monitoring service performance, leading operational reviews, and managing RAID logs. Build trusted relationships with customer stakeholders while coordinating globally distributed teams, resource capacity, and vendor dependencies. Drive continuous improvement through automation, AI-enabled tools, and process optimization to maintain delivery quality and profitability. Lead service transitions and governance initiatives to minimize business disruption and expand the SAP service portfolio.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline
- 10–12 years of IT industry experience
- Minimum 8 years of experience managing SAP Managed Services, Application Support, or SAP Service Delivery engagements
- Experience managing SAP services for large enterprise customers
- Strong understanding of SAP Application Lifecycle Management, Production Support, Enhancement Delivery, and Service Transition
- Experience leading globally distributed cross-functional teams
- Excellent leadership, communication, stakeholder management, negotiation, and problem-solving skills
Desired Qualifications
- Experience managing delivery teams supporting one or more of the following technologies: SAP S/4HANA, SAP PP/DS, SAP Advanced Variant Configuration (AVC), SAP Basis, SAP Security & GRC, SAP Redwood, SAP Winshuttle (Evolve), SAP Enterworks, Centric PLM, SAP Fiori, SAP Cloud ALM, SAP Solution Manager
- PMP or PRINCE2
- ITIL Foundation / ITIL Managing Professional
- SAP Activate Project Manager (Preferred)
- Scrum Master Certification
- SAFe Agilist (Preferred)
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