SAP S/4HANA Operations and Planning (MM - PP)
HybridMonterrey, Nuevo León, Mexico
Monterrey, Nuevo León, MexicoHybridFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Monitor ServiceNow incident queues, perform initial triage of support tickets, and communicate directly with impacted users to understand reported issues. Analyze problems to determine resolution paths, execute SAP configuration changes for break/fix scenarios, and coordinate with technical teams for development or cross-functional support. Validate solutions with business users, capture test evidence, and document all analysis, actions, and resolutions per support processes. Requires 5-8 years of SAP experience, strong knowledge of S/4HANA, PP/PI, and MM modules, and proficiency with ServiceNow and API integration.
Required Qualifications
- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Experience with NACE output determination and BRF+
- Experience with ALE / IDOC inbound and outbound integration
- Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module process areas
- Excellent written and verbal communication skills in English
- Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions
- Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions
- Strong knowledge of SAP configuration nodes related to materials management and production planning process areas
- Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
- Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
- Strong analytical and problem-solving skills
- Ability to work effectively with business users, technical teams, and cross-functional stakeholders
- Ability to manage multiple support issues and priorities in a fast-paced environment
- Self-starter with a proactive mindset and strong attention to detail
Desired Qualifications
- Exposure to S/4HANA and ECC is preferred
- Experience with modern event-based, SAP API integration is preferred
- Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
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