SAP Project Manager
RemoteUnited States
Job Summary
Lead strategic and operational delivery for S/4HANA RISE Private Cloud Edition customers within DoD and Federal Civilian agencies. Conduct executive and quarterly business reviews to evaluate service quality, interpret performance KPIs, and drive continuous improvement. Manage complex onboarding and transition projects while overseeing incident management, release planning, and multi-domain service delivery aligned with FedRAMP and DoD Impact Level standards. Build senior executive relationships across procurement, program management, and security teams to identify upsell opportunities and support contract renewals. Serve as the primary point of contact for service requirements, ensuring compliance with federal cybersecurity mandates and maintaining adherence to SLAs.
Required Qualifications
- U.S. citizen
- Bachelor's Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field
- 7+ years of customer-facing program or delivery management experience, preferably within Federal, DoD, or Fed-CIV environments
- Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks
- Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards
- Strong executive communication, relationship building, and stakeholder management skills
- Expertise in service delivery for SAP solutions, including S/4HANA, BTP, and SAC, with experience in Cloud Application and Technical Delivery
- Demonstrated adaptability and innovative mindset toward adopting new technologies, such as AI and automation, to optimize delivery performance and operations
- Experience with SAP or SAP NS2
Desired Qualifications
- ITIL Foundation or higher certification
- Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards
- Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks
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