SAP Concur OCM Lead
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Develop and execute a comprehensive Organizational Change Management strategy aligned with the client's governance structure and divisional approval hierarchies. Conduct stakeholder impact assessments across all 14 divisions and traveler groups while establishing change governance and champion networks. Lead communications planning for executives, division leadership, and travelers to support the transition from the current GDS-connected reservation system to SAP Concur. Coordinate closely with the Program Manager and technical teams to align change activities with system deployment milestones. Support User Acceptance Testing from a business adoption perspective and monitor adoption metrics post-go-live to recommend corrective actions for compliance and efficiency. Partner with the customer service desk to ensure readiness for traveler assistance. This role is critical for achieving enterprise-wide adoption across diverse traveler populations in a federal environment.
Required Qualifications
- Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments
- Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems
- Experience with SAP Concur or comparable federal travel systems (e.g., ETS2)
- Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management
- Experience supporting large, multi-division organizations (2,000+ users)
- Proven ability to align change strategy with compliance-driven business processes and audit requirements
- U.S. Citizenship
Desired Qualifications
- Master's Degree preferred
- Prosci, CCMP, or equivalent change management certification preferred
- Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations
- Familiarity with FFIEC-related operational environments
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