SAP B1 Support Engineer
On-siteSouth Melbourne, Victoria, Australia
Job Summary
Monitor and manage the SAP B1 production environment, including server, database, and integrations, to ensure high availability and performance. Troubleshoot and resolve issues across the SAP B1 system and its integrations, identifying root causes and applying reliable long-term fixes. Maintain and optimize SQL Server performance, manage backups, restores, upgrades, and capacity planning to minimize downtime. Support SAP B1 integrations and APIs, configure customizations and add-ons, and provide second- and third-line user support with clear incident documentation. Collaborate with Engineering, Finance, and Operations teams to prioritize issues and ensure smooth system operation while contributing to automation and continuous improvement initiatives.
Required Qualifications
- Strong SAP B1 knowledge across Financials, Sales, Purchasing, Inventory, Production, and system administration
- Expert in SQL Server: queries, stored procedures, views, database performance, and integrity
- Experience with C# (or similar) for scripts, enhancements, and Add-ons; familiar with SAP DI API / Service Layer
- Hands-on experience supporting live SAP B1 environments (SQL preferred) and managing Windows Server administration (patches, backups, monitoring, security)
- Excellent troubleshooting in production environments, including logs, integrations, and distributed systems
- Strong analytical mindset: identifies patterns, automates processes, and implements root-cause fixes
- Exceptional time management, prioritisation, and ability to handle multiple support streams and stakeholders
- Excellent communication and collaboration skills with business users, developers, and external consultants
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