Şanlıurfa Türkçe Müşteri Temsilcisi(08.25)

Answer incoming calls by adhering to operational targets and specified speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain detailed knowledge of products by continuously updating information using provided resources like the website and training documents. Participate in product and screen training sessions to accurately convey information to customers. Follow up with resolved clients to inform them and track case closure. Adhere strictly to 7/24 shift schedules, including flexible hours, meal, and break routines. Act on feedback from Team Leaders and senior management to drive performance toward project-specific KPIs. Utilize required software programs correctly to execute daily tasks.