Şanlıurfa Müşteri Temsilcisi (KDM01)

Manage incoming calls by providing accurate responses aligned with established targets and speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain up-to-date knowledge of product features and customer needs using designated resources like the website and training materials. Participate in product and screen training sessions to ensure consistent information sharing. Verify resolution for all issues and promptly follow up with customers via phone to confirm closure and provide updates. Adhere strictly to scheduled working hours, breaks, and meal times. Act on feedback from team leaders and senior management while meeting project-specific KPIs. Utilize project programs correctly to drive performance.