Samsung Sales Manager - GTA
$60,000–$70,000 year
On-siteMississauga, Ontario, Canada
Job Summary
Direct all aspects of sales, customer service, and staff development across wireless devices, tablets, wearables, home automation, televisions, and accessories. Create strategies to drive multi-product sales performance while recruiting, training, assigning, scheduling, and coaching employees to meet operational objectives. Coach staff on sales standards, compliance, and loss prevention protocols; teach teams to uncover customer needs through skilled questioning and escalate issues as required. Maintain merchandising standards to guide customers through the Samsung experience and participate in weekly store meetings to ensure policy adherence. Uphold professionalism and integrity in an open-door environment, driving excellence in customer service and operational performance. Flexible to work evenings, weekends, and holidays based on retail business needs.
Required Qualifications
- Minimum 3 years of retail management experience
- Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
- Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
- Possesses strong management, coaching, and leadership abilities developed in a retail organization
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
- Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
- Possess a keen eye for merchandising, inventory management, and creating effective store design
- Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise
Desired Qualifications
- within the wireless or electronics sector is considered an asset
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