Salon Coordinator - Full Time - The Summit

The Salon Retail Coordinator manages front-desk operations and client experience, reports to the Salon Manager, and supports client sales and service. Key duties include suggesting and upselling retail products, cross-selling services, handling refunds and re-dos professionally, addressing customer service issues promptly, maintaining scheduling accuracy, and executing telephone/reception tasks. The role emphasizes effective communication, compliance with state regulations, maintaining a clean, organized reception and salon area, meeting attendance/dress-code expectations, and ongoing education on products, services, and industry issues. This position supports promoting business outside the salon and meets sales goals through efficient time/resource management and professional presentation. Eligible candidates should have a GED or High School diploma and be proficient with computer-based business software; prior customer service or cosmetic industry experience is preferred. The posting notes the role is nonexempt and located at Belk’s Birmingham Summit location.