Salesforce System Administrator
$77,916–$85,708 year
On-siteBrookfield, Illinois, United States
Job Summary
Manage daily Salesforce Nonprofit Cloud operations, including configuration, security administration, and release coordination. Configure users, roles, and workflows; maintain sandboxes; and resolve user issues, access problems, and system errors. Support integrations with Tableau, Power BI, and third-party platforms while ensuring data integrity and compliance. Lead the internal power user group and drive adoption across departments. This full-time role requires nonstandard hours, including holidays and weekends, with a 24/7 on-call rotation. Candidates must possess three years of Salesforce production experience and a current Administrator certification.
Required Qualifications
- High school diploma or educational equivalent (e.g., GED.)
- Three (3) or more years of experience administering Salesforce in a production environment, including platform administration, configuration, user provisioning, security, reporting, integrations, change management, and user support
- Current Salesforce Certified Administrator certification
- Demonstrated ability to independently analyze business requirements and translate them into scalable, maintainable Salesforce solutions using declarative platform capabilities
- Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience
- English fluency at a working professional proficiency
- Strong understanding of Salesforce Nonprofit Cloud architecture, administration concepts, and best practices
- Proficiency administering custom fields, objects, validation rules, flow automation, page layouts, reports, dashboards, profiles, permission sets, and sandbox environments
- Analytical skills in data mining and reporting; familiarity with Tableau, Power BI, or similar tools
- Ability to diagnose and resolve technical issues and translate solutions into clear, simple steps for non-technical users
- Ability to balance user needs with platform standards, security, and long-term maintainability
- Sound judgment when working with confidential and/or sensitive constituent, donor, and member data
- Strong customer service orientation with the ability to work across departments and with varied stakeholders
- Maintains high accuracy by creating clear records and completing projects from start to finish
- Drives results independently and works well with others to reach shared goals
- Position requires nonstandard work hours, including holidays and weekends as needed
- Individual must carry a mobile communication device at all times and be available to respond 24 hours a day/7 day a week as required for emergency support (on-call rotation)
Desired Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business Systems, or related field or 8 years of equivalent experience preferred
- Experience supporting nonprofit, cultural institution, membership, ticketing, fundraising, or guest-facing organizations preferred
- Experience administering Salesforce Nonprofit Cloud
- Experience with Sales Cloud and/or Service Cloud
- Experience supporting user permissions, configuration, reports, dashboards, Flow automation, validation rules, sandbox environments, testing, and deployments
- Experience supporting integrations, APIs, middleware, ETL, data imports/exports, or third-party applications preferred
- Salesforce Certified Platform Foundations
- Salesforce Platform App Builder certification
- Salesforce Advanced Administrator certification
- Experience with CRM Analytics, Tableau, Power BI, or similar reporting platforms
- Valid driver's license preferred
- Multilingual ability, Spanish fluency a plus
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