Salesforce Service Cloud Architect Contract Singapore
On-siteSingapore, Singapore
Job Summary
Design end-to-end Salesforce Service Cloud solutions aligned with enterprise architecture standards, defining scalable designs for case management, omni-channel support, and knowledge management. Collaborate with business teams and technical stakeholders to translate requirements into technical solutions, leading implementation of case routing, workflows, automation, and SLA management. Guide best practices for Lightning components and Service Console, ensuring data consistency and security across systems while designing integration solutions using APIs and middleware. Mentor technical teams and support delivery of complex implementations in large-scale enterprise environments, adhering to Salesforce best practices for scalability and maintainability.
Required Qualifications
- Minimum 8 to 12 years of IT experience with a strong Salesforce background
- At least 4+ years of hands-on experience in Salesforce Service Cloud implementations
- Strong expertise in Salesforce Service Cloud features and architecture
- Experience with Lightning Platform, Apex, Flows, and Omni Channel
- Strong understanding of APIs, integration patterns, and middleware tools
- Experience with data modeling and enterprise CRM architecture
- Strong understanding of customer service operations, case management, and contact center processes
- Experience in designing solutions for enterprise-scale CRM environments
- Strong communication and stakeholder management skills
- Ability to translate business needs into technical architecture
- Strong leadership and mentoring capabilities
- Salesforce Architect certification such as Application Architect or System Architect
- Experience in large-scale enterprise Salesforce implementations
- Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud
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