Salesforce Senior Consultant Service Cloud Voice (m/f/x)

Design and deliver intelligent, scalable voice solutions for diverse clients, acting as a trusted advisor to guide teams through complex implementations. Map customer service strategies onto Salesforce's voice technology, including Amazon Connect and Agentforce, while bridging business needs with technical execution. Mentor consultants, shape best practices, and ensure high-quality outcomes across multiple projects. Lead solution architecture efforts to transform customer service operations.